Last Updated: 11-04-2026 At GROMIZE, we are committed to delivering high-quality digital marketing services including Social Media Marketing, Video Production, Website Development, SEO, and Paid Advertising. Due to the nature of digital services, our return and refund policy is structured to ensure fairness and transparency for both parties.
Nature of Services
GROMIZE provides intangible, customized, and time-based services. Unlike physical products, digital marketing services cannot be “returned” once delivered. Therefore, all purchases are subject to the terms mentioned below.
Advance Payment & Booking Policy All projects require a mandatory advance payment (50%–100%) before work begins This advance confirms your booking and allocation of resources Advance payments are strictly non-refundable under any circumstances
No Refund on Completed Work
Once any part of the service has been:
Delivered Approved Published (ads, posts, website, etc.)
➡️ No refund will be issued for that portion of the work
Project Cancellation Policy
If a client decides to cancel the project:
Before Work Starts: Refund may be considered after deducting processing and consultation charges After Work Has Started: Refund will be calculated based on: Work completed Resources used Time invested
➡️ Remaining unused amount (if any) may be refunded at GROMIZE’s discretion
No Refund for Change of Mind
Refunds will not be provided in cases where:
Client changes business plans Client is not satisfied without valid reason Client finds services expensive after purchase Client switches to another agency
Revision & Satisfaction Policy
We believe in client satisfaction and offer revisions:
Free revisions are provided as per agreed package Revisions are limited to the original scope of work Any additional work beyond scope will be chargeable
Client Responsibility
Clients are expected to:
Provide content, approvals, and feedback on time Maintain clear communication
➡️ Delay from client side may:
Extend project timeline Void refund eligibility
Third-Party Costs (Non-Refundable)
Any payments made towards third-party services are non-refundable, including:
Facebook / Instagram / Google Ads spend Domain & Hosting Paid tools or software Influencer payments
Performance Disclaimer
GROMIZE provides result-oriented strategies, but:
We do not guarantee specific results such as: Exact number of leads Sales conversions Ranking position
➡️ Marketing results depend on multiple external factors
Termination of Service
GROMIZE reserves the right to terminate services if:
Client violates terms Miscommunication or misconduct occurs Payment delays happen
➡️ No refund will be issued in such cases
Exceptional Cases
Refund requests (if any) will be:
Reviewed on a case-by-case basis Subject to management approval
➡️ Final decision by GROMIZE will be binding
Policy Acceptance
By purchasing any service from GROMIZE, you agree to:
This Return & Refund Policy All terms mentioned above Contact Information
For any questions or concerns regarding this policy:
